Over the years and across departments case managers have seen a lot. In one incident a case manager returned to her office after making photocopies for a client and caught him take a swig from a flask. Clients have been seen at various points of undress while answering their door.
And another incident made me pause: A case manager was at a bank with a client to open a new account and set up billing payments for him when a few muffled bangs were heard. Not knowing what he was hearing at first, the case manager froze for a moment until he saw other people bending down and the client with him shouting at him, "Duck!" It turned out a shooting took place a block down the street. Not being close to it, the case manager didn't see anything. After eventually leaving the bank the case manager asked the client how he was feeling. "It had to happen on a Wednesday," the client answered him and shook his head.