Playing phone tag with a provider for over three days.
Tracking down client's public aid (food stamps/medicaid) case worker. Bonus points if client doesn't know case worker's name.
Realizing you can't work harder than your client.
Client telling you she wants a new case manager / she doesn't want your agency's services anymore (and not as an amicable parting).
Client cries in your office or conversely after she shares her story and leaves your office you cry.
Understanding how much clients teach you.