Sure, it's her decision to turn down case management services. On the other hand though, I began to feel frustrated that I'm only being contacted as a resource of goods. But then I felt for the kids. Last year we were able to tie the older daughter with a Big Sister program and she seems to be flourishing under it. Lately Clara brought up doing the same program for her younger daughter.
After months and months of trying and discussing it with a coworker I understood that I just won't be able to support Clara like I'd like to. As tough as it was for me to reach this conclusion, but I had tried to offer Clara case management services indirectly and directly, made a few home visits, spoke softer and more harshly. But at this time (and maybe even in the future), she's not ready. I realized too that I'd like to continue and give her occasional assistance because of her children. If I would be able to support them that would still make a difference to the family.