Thursday, April 22, 2010
Talking Like a Case Manager
My supervisor Feona came in to my office yesterday and said she wanted to vent for a moment. After a few minutes of that she started going over tasks she needed to get done and complained that she wasn't looking forward to one specific challenge. We were talking it out and I suddenly realized that I was comforting -- or encouraging -- her but that I was doing it in 'case manager' mode, as if i was talking to John, a client I've been working with intensively in the past month. Similar calming tone, positive voice, similar phrasing.