"[Staff member] Debbie said that you'd be able to help me with security deposit to a new apartment," says client Julia and my instinct reaction, since I don't always get along with Debbie, is to think, Debbie grrrrr, why are you committing my department???
Based on past experiences Debbie has done a few things that wouldn't make this statement sound too outlandish. But maybe she told Julia that my department may help and it turned into will help by the time Julia spoke to me. Maybe she just told
It's funny how easier it is to give staff (and regular people) the benefit of the doubt when you get along well with them. All in the perception.