As part of this job I also become a resource genie. I know where to find medical resources for people who have no insurance, I know where clothes pantries are, or where you can find vouchers for certain furniture items. I know because I keep an eye out. I'm walking around and notice flyers advertising an upcoming workshop. Hmmm would clients or staff find it useful?... Let me grab that. And I'll likely go to the workshop if I don't know much about the topic. I love training opportunities and enjoy learning for my clients and because I like to learn.
In theory we're the middle person and no more. We help clients stay housed by providing emergency assistance, advocacy, and referrals. Yet due to the way our department is structured i