Tuesday, February 15, 2011

I Called You Two Days Ago!

Says a client with a tone that denotes sheer surprise that I'm only now returning her call. However could one wait two days for a case manager to call her back???????*

Man, I would love providers to call me back that quickly -- and right now I'm talking about providers returning calls for issues I'm having, not relating to a client.

* And yes, to be clear, this instance was a non emergency call. 

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